Responsible Gaming
at 99bk
At 99bk, we believe that entertainment should never come at the cost of your wellbeing. Our responsible gaming framework gives every player in Bangladesh the tools, information, and support they need to stay in control — whether that means setting a deposit limit, taking a break, or reaching out to our team for help. Gambling is for fun. If it stops feeling that way, we are here for you.
Our Commitment to Safe Play
99bk was built to give players across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh — a world-class online gaming experience that is safe, fair, and transparent. We understand that gambling, while entertaining for the vast majority of our players, carries inherent financial risk and can, for a minority of people, develop into a harmful compulsion.
Our responsible gaming programme is not an afterthought or a legal checkbox. It is a core part of how we operate. We invest in player protection tools, train our support staff to recognise and respond to signs of problem gambling, and maintain strict policies that prioritise player welfare over short-term revenue. We will always act in the long-term interest of our players.
99bk is firmly committed to the following principles:
- No gambling by minors. 99bk is strictly for adults aged 18 and above. We perform age verification on all accounts and will close any account found to belong to a person under the legal gambling age without notice and without refund of wagered funds.
- Transparent odds and fair play. All games on 99bk use certified Random Number Generators (RNGs) or are provided by regulated live-casino studios (Evolution Gaming, Ezugi, Pragmatic Play). Game Return-to-Player (RTP) percentages are accurate and not manipulated.
- No exploitation of vulnerable players. 99bk will never direct targeted marketing at players who have self-excluded, set self-imposed limits, or otherwise indicated that they may be experiencing gambling-related harm.
- Accessible tools, no friction. Every responsible gaming tool — deposit limits, time-outs, self-exclusion, session reminders — is available directly within your account settings. No lengthy support forms, no waiting periods for protective measures to kick in (only for reversals, by design).
- Proactive monitoring. Our systems automatically flag unusual changes in play patterns — sudden large deposits, dramatically extended session times, rapid escalation of bet sizes — and our team will reach out proactively to any player whose behaviour suggests they may need support.
Age Restriction & Verification
99bk enforces a strict minimum age of 18 years for all players. Gambling is not appropriate for minors, and 99bk takes every reasonable measure to prevent underage access to its platform. 18+
How We Verify Age
During registration, every new player must confirm they are 18 years of age or older by checking a declaration checkbox. This declaration is a binding representation. In addition, 99bk requires identity verification (KYC — Know Your Customer) before any withdrawal can be processed. Accepted identity documents for players in Bangladesh include:
- National Identity Card (NID)
- Bangladesh Passport
- Bangladesh Driving Licence
- Birth Certificate (where NID is not yet issued)
Any account for which age verification cannot be completed, or for which documents indicate the player is under 18, will be permanently closed. Any winnings associated with underage play will be forfeited in accordance with our Terms & Conditions.
Protecting Minors in Your Household
If you share a device with younger family members, we strongly encourage you to use device-level parental controls in addition to keeping your 99bk login credentials private. Never allow a minor to use your 99bk account under any circumstances — doing so violates our Terms & Conditions and may result in permanent account closure. Third-party parental control software such as Net Nanny, Qustodio, and family safety features built into Android and iOS can help restrict access to gambling platforms on shared devices.
Responsible Gaming Tools
99bk provides a comprehensive suite of player protection tools, all accessible from your account settings panel. These tools are designed to give you meaningful, effective control over your gambling activity. You do not need to contact support to activate any protective limit — you can do it yourself instantly.
Set the maximum amount you can deposit into your 99bk account per day, per week, or per month. Deposits are processed in BDT via bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, BRAC Bank, and City Bank. Once a deposit limit is reached, any further deposit attempt — regardless of method — will be automatically declined until the limit period resets. You can lower your limit instantly. Raising a limit requires a mandatory 48-hour reflection period before it takes effect, giving you time to reconsider.
Define the maximum net loss you are willing to accept within a set time period (daily, weekly, or monthly). Once your net losses reach this threshold, your account is automatically restricted from further wagering for the remainder of that period. Loss limits are one of the most effective tools for preventing spending from escalating beyond what you originally planned.
Set a maximum continuous play session duration. When your session reaches the limit you have defined, you will be logged out automatically and will need to actively log back in to continue — interrupting the automatic flow of play and giving you a conscious decision point. Available limits: 30 minutes, 1 hour, 2 hours, 4 hours, or a custom duration up to 8 hours per session.
Enable periodic on-screen reminders at intervals you choose (every 30, 45, or 60 minutes of active play). Each reality check pop-up displays your total session duration, total amount wagered during the session, and net win or loss for the session. The notification pauses your session until you actively dismiss it — encouraging a moment of reflection before continuing.
Activate a temporary account suspension for a fixed period: 24 hours, 3 days, 7 days, 14 days, or 30 days. During a time-out, your account is fully suspended — you cannot log in, deposit, or place any bets. Promotional messaging is paused. You can request a time-out at any time from your account settings, and it takes effect immediately. A time-out cannot be lifted before the chosen period expires.
For players who feel their gambling has become a serious problem, 99bk offers a full self-exclusion facility. You may choose a self-exclusion period of 6 months, 1 year, 2 years, 5 years, or permanent (indefinite) exclusion. Self-exclusion takes effect immediately upon your request. During the exclusion period, your account is fully closed, all promotional communications are permanently stopped, and you will be prevented from opening a new account with the same identity details. To request self-exclusion, contact [email protected] with the subject line "Self-Exclusion Request".
Warning Signs of Problem Gambling
Problem gambling can affect anyone, regardless of income, background, or experience level. It does not always develop suddenly — it often builds gradually, and many people do not recognise the signs until the problem is already serious. The following warning signs may indicate that gambling has crossed from entertainment into something more harmful.
Self-Assessment Checklist
The questions below are adapted from widely used gambling harm screening tools. Answer honestly — your responses are not tracked or recorded by 99bk. If you answer "Yes" to three or more of these questions, we strongly encourage you to use our responsible gaming tools or speak to a support professional.
Self-Exclusion & Account Closure
Self-exclusion is the most decisive step a player can take to protect themselves from gambling-related harm. At 99bk, we make this process as straightforward as possible — because we believe that when a player has decided they need to stop, nothing should stand in their way.
How to Request Self-Exclusion
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Contact our Support Team Send an email to [email protected] with the subject line "Self-Exclusion Request". Include your registered username and the duration of exclusion you are requesting (6 months, 1 year, 2 years, 5 years, or permanent).
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Identity Confirmation To protect against third parties requesting exclusions on your behalf, we will ask you to confirm your identity using a piece of information associated with your account (such as your registered phone number or a recent transaction reference).
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Immediate Account Suspension Once your identity is confirmed, your account will be suspended within 24 hours — sooner in most cases. You will receive a confirmation email to your registered address. During this period you will not be able to log in, deposit, or wager.
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Marketing Stop All promotional emails, SMS notifications, and in-platform messages will be permanently stopped as part of the self-exclusion process. We will not send you any offers or re-engagement communications for the duration of your exclusion.
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Balance Withdrawal Any remaining balance in your account at the time of self-exclusion will be paid out to your registered bKash or Nagad number within 3–5 working days, following standard identity verification procedures.
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Reopening After Exclusion At the end of a time-limited self-exclusion period, your account will not be automatically reopened. You must actively contact our support team and complete a brief welfare check before the exclusion can be lifted. For permanent exclusions, accounts cannot be reopened under any circumstances.
Support Resources & Getting Help
If you or someone you know is experiencing difficulties related to gambling, professional help is available. 99bk encourages all players who are concerned about their gambling behaviour to reach out — both to our own support team and to specialist external organisations. Speaking up is a sign of strength, not weakness.
99bk Support
Our dedicated responsible gaming team is available 24 hours a day, 7 days a week. We can help you activate any protective tool, process a self-exclusion request, or just talk through your concerns in confidence.
Response time: Within 2 hours for responsible gaming requests.
[email protected]National Mental Health Helpline
Bangladesh's National Mental Health Helpline provides free, confidential counselling services. Gambling-related stress and financial anxiety are recognised areas of support. Available to callers across Bangladesh.
Contact your local healthcare provider or district hospital's mental health unit for referrals.
Kaan Pete Roi: 01779-554391Talk to Someone You Trust
Sometimes the most powerful first step is an honest conversation with a trusted friend, family member, or community leader. You do not need to face gambling-related difficulties alone — your support network matters.
If you are in financial distress, local community support networks and social welfare offices across Dhaka, Chittagong, and other major cities can also provide assistance.
Community & Family SupportSafer Gambling Tips
For the majority of players, gambling remains an enjoyable form of entertainment. The tips below are practical guidelines to help you keep it that way — whether you are betting on BPL cricket, spinning slots, or playing live casino games at 99bk.
- Set a budget before you play — and stick to it. Decide in advance exactly how much money you are prepared to spend during a session. Treat this amount like the cost of any other evening's entertainment: once it is gone, your session is over. Never gamble with money you cannot afford to lose.
- Never chase your losses. Chasing losses is one of the most common paths from casual gambling to problem gambling. If you have reached your session budget, log out. No bet is guaranteed to reverse a losing run, and trying to "win it back" nearly always makes the financial situation worse.
- Treat winnings as a bonus, not income. Gambling outcomes are governed by probability and chance — they cannot be relied upon as a source of income. Any winnings you receive are a pleasant bonus. Plan your finances as though gambling will always result in a net loss, because statistically, over time, it will.
- Balance gambling with other activities. Gambling should be one of many leisure activities in your life, not the primary one. If you find yourself thinking about gambling constantly, or prioritising it over other hobbies and social activities, this is a signal worth paying attention to.
- Never gamble under the influence. Alcohol and other substances impair judgement and lower inhibitions. Decisions made while intoxicated — including gambling decisions — are rarely well-considered. Avoid depositing or placing large bets when your judgement may be compromised.
- Keep track of time spent playing. It is easy to lose track of time during an absorbing game session. Use 99bk's built-in session time reminders, or set an external alarm on your phone. Regular breaks help maintain perspective on how long you have been playing.
- Keep gambling separate from financial stress. Gambling when you are under financial pressure — for example, hoping to win money to pay a bill — dramatically increases the risk of harmful gambling behaviour. If you are facing financial difficulties, seek advice from a financial counsellor rather than looking to gambling for a solution.
- Use the tools available to you. 99bk's responsible gaming tools exist for good reason. Using deposit limits, session time limits, or reality check reminders is not an admission of weakness — it is smart, self-aware behaviour that keeps gambling fun over the long term.
18+ This platform is strictly for adults aged 18 and above. Gambling involves financial risk and is not a reliable source of income. Please gamble responsibly. If gambling stops being enjoyable, please use the tools and resources on this page or contact [email protected] immediately.
Play Smart. Stay in Control with 99bk.
Explore our games with confidence, knowing that 99bk's responsible gaming tools are always available to keep your experience safe, enjoyable, and within your means.
18+ Gambling involves financial risk. Play responsibly. For adults aged 18 and above only.